Success Story: GIS Drives Digital Transformation of Maintenance at Mazoon Electricity Company (MZEC) in Oman

Mazoon Electricity Company (MZEC) is a closed Omani joint stock company. It distributes electricity to half a million customers over 75,000 square kilometers in the Ad Dakhiliyah, Ash Sharqiyah South, Ash Sharqiyah North, and Al Batinah South governorates as well as to Al Suwaiq in the Al Batinah North governorate. MZEC was founded in 2005 after the privatization of the ministry of housing, water, and electricity. Since the privatization, MZEC has focused on innovation, modernization, and digital transformation.

Challenge

Among the areas that MZEC needed to modernize were the workflows of electric asset inspection and maintenance. The challenge was that the use of paper forms dominated. This legacy process created issues for the modernization effort. Maintenance reports were inaccurate, outdated, and incomplete. Paper forms and manually prepared checklists were often lost or misplaced. At times, insects and rodents would damage the forms, making them illegible and resulting in repeat field visits and thus wasted effort. The paper forms required filing and storage, resulting in space issues. Access and retrieval efforts were time-consuming and ineffective. Analysis of the results of inspection and maintenance was tedious at best. Managers could not guarantee data quality.

MZEC’s legacy paper-based maintenance process inhibited innovation.

At MZEC, 141 teams—composed of more than 500 employees and contractors—work in field maintenance activities. It was difficult to manage and monitor their performance without a consistent process and means of managing the data. No system or database was available to manage outdoor maintenance activities. Various departments, including assets, maintenance, and geographic information system (GIS) teams, were involved in the process.

Read the full non-gated Case Study at Esri’s website below.