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Thank you for checking out the EnergyBiz Network Community Manager digest. This piece compiles important articles that concern different elements of energy commerce, such as customer care and utility management. The articles referred to in this piece are just a small smattering of the content posted on Energy Central, so make sure to check the rest of the site.
Get to Know Your Community Members – This Month’s Member Spotlight
Spotlight: Mark Wilkinson
What sets Energy Central apart from other online industry outlets is the true community-level feel. To highlight that aspect, this spot each month will feature a quick profile of one of your fellow Community Members for you to get to know and inspire you to reach out to them: leave a comment on their recent Energy Central content, follow their profile, and build a new connection in the industry!
Name and Title: Mark Wilkinson, Executive Vice President, Advanced Utility Systems
Topics of Focus: Customer experience
Recent Energy Central Contributions of Note:
Top Content This Month
Modernizing Customer Service Experiences Without Breaking the Bank by James Wood
Modernizing customer service in the energy sector doesn’t have to come with a high price tag. This article explores cost-effective strategies that can enhance customer experiences and improve service delivery without breaking the bank.
“As an IT consultant, I often talk with customers who feel trapped by their outdated customer service systems. Whether it’s a CRM solution that’s been around for decades or an interactive voice response (IVR) system held together by chewing gum and baling wire, there’s a common feeling of resignation — that modern customer service technology is simply out of their reach.”
Read the full article and leave a comment or question for the author here
Legal landmines face CO2 pipelines by Kennedy Maize
CO2 pipelines face a host of legal landmines that could impact their development. This article dives into the legal challenges and regulatory hurdles surrounding carbon capture and storage infrastructure.
“Despite the Biden administration’s enthusiasm for capturing carbon emissions from power plants and ethanol manufacturers, moving the CO2 by pipeline and storing it underground, other barriers continue to raise problems for the young technology.”
Read the full article and leave a comment or question for the author here
The Engaged & Knowledgeable Utility Customer – Key to Energy Transition by Gary Hilberg
An engaged and knowledgeable utility customer is essential to driving the energy transition. This article discusses how informed consumers can play a pivotal role in shaping a more sustainable energy future.
“Over the past decades the engagement of the utility customer has dramatically increased. This engagement needs to be enhanced and leveraged to speed the energy transition and improve grid reliability.”
Read the full article and leave a comment or question for the author here
Recent Q&A in the Community
Q: I am a Floridian and I see that both the cities of Clearwater and St. Petersburg are looking at the concept of municipalizing. Any thoughts and/or papers on this?
Read submitted answers and or add your own!
Q: W/C for nuclear skilled labor: I use NCCI 3724 for my gas & steam turbine millwrights in the fossil, petro/chem, sector. Can I use 3724 for nuclear? And is there a separate rider for nuclear?
Read submitted answers and or add your own!
Relevant Recent Episodes of the Energy Central Power Perspectives Podcast
Episode #177: “Powering Data Center Alley” with David Schleicher, President & CEO, Northern Virginia Electric Cooperative [an Energy Central Power Perspectives™ Podcast]
Thank you for reading!
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