The way people consume energy is changing, as is the relationship between utility companies and their customers. Customers today expect more than a convenient way to pay their bills online; they want a direct line to their services through a cohesive digital experience.
In the wake of supply chain issues, rising costs, and extreme weather plaguing the power and utilities sector, promising trends are emerging in innovation and investment that can help companies provide reliable, clean, and affordable energy while delivering on these evolving customer needs.
According to the J.D. Power 2022 U.S. Utility Digital Experience Study, energy and utilities must catch up to other industries regarding digital experiences like apps and mobile-friendly websites. The study also finds that a lack of innovation in utility customer experience impacts customer satisfaction. In fact, about one-third of large utility companies still don’t even have an app.
It’s time for companies to get proactive. Customers are driving changes to modern business models, and the solution to creating a better customer experience is clear: go digital.
- Invest in modern solutions that put the customer experience at the forefront of your strategy, streamline your processes, and keep your business agile and secure.
- Provide customers with quick and convenient services and engage across all digital touchpoints.
- Deliver personalized experiences that strengthen brand loyalty.
This eBook provides valuable insights on how the UCX Platform powered by HCL Volt MX can help innovate the energy and utility industry, including a breakdown of its benefits and use cases. >>DOWNLOD TODAY
