Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU) serve over 1.3 million gas and electric customers across Kentucky and Virginia. LG&E and KU rank high in customer satisfaction and operational efficiency. To continue this tradition, LG&E and KU have been investing in geographic information system (GIS) technology and smart design to create more efficient workflows that will power their mobile computing initiatives.
Challenge
LG&E and KU’s legacy GIS had been hampered by incomplete and sometimes inaccurate data for many years. This impacted their ability to efficiently create the designs and associated network improvements that are necessary to address customer needs in their rapidly growing service territory.
As part of their continuous drive to improve, LG&E and KU also needed better information to take to the field to support advanced mobile applications. This high-quality data would also be critical to support next-generation applications used to manage their smart grid of networked infrastructure. Because the utilities have many designers accessing GIS data daily, it was necessary to change the process while minimizing disruption to the business.
Read the full non-gated Case Study at Esri’s website below.
