Thank you for checking out the EnergyBiz Network Community Manager digest. This piece compiles important articles that concern different elements of energy commerce, such as customer care and utility management. The articles referred to in this piece are just a small smattering of the content posted on Energy Central, so make sure to check the rest of the site.
Get to Know Your Community Members – This Month’s Member Spotlight
Spotlight: Mark Gabriel
What sets Energy Central apart from other online industry outlets is the true community-level feel. To highlight that aspect, this spot each month will feature a quick profile of one of your fellow Community Members for you to get to know and inspire you to reach out to them: leave a comment on their recent Energy Central content, follow their profile, and build a new connection in the industry!
Name and Title: Mark Gabriel, President and CEO of United Power Rural Electric Cooperative
Topics of Focus: Leadership; Management; Utility Business; Grid Modernization
Recent Energy Central Contributions of Note:
Top Content This Month
Guidance for Supplier Clean Electricity Procurement by Micah Elan
Discover the revolutionary Clean Energy Accounting Project (CEAP) Guidance, a consensus-driven framework empowering companies to design and implement supplier clean electricity procurement programs with customizable criteria, metrics, and best practices, transforming global supply chains towards increased clean energy utilization.
“Companies working to increase clean electricity use in their upstream supply chains have lacked guidance on how to design clean electricity procurement programs with comparable criteria and metrics that meet their unique needs while supporting global supplier action.
Read the full article and leave a comment or question for the author here
SMUD’s 2030 Zero Carbon Plan is Pioneering a New Future by Rosanna Herber
Embark on SMUD’s pioneering journey to zero carbon emissions by 2030, witnessing groundbreaking initiatives from electrifying buildings to expanding access to clean mobility, all while fostering inclusive economic development and community engagement for a greener, more equitable future.
“SMUD’s journey toward zero carbon emissions is far-reaching and inclusive. In 2020, the SMUD Board of Directors adopted a Climate Emergency Declaration recognizing the pressing threat of climate change on our region, nation and world.”
Read the full article and leave a comment or question for the author here
Customer Care Still Requires a Human Touch by Nevelyn Black
Delve into the evolving landscape of customer engagement as AI adoption surges, revealing insights from industry executives on the crucial role of human-led support, amidst rising gas prices and inflationary pressures, posing challenges and opportunities for utilities striving to maintain empathetic customer solutions in the power sector’s customer experience journey.
“We are well into the first quarter of 2024 and already trends and predictions are seeing some fulfillment. The adoption of AI is moving quickly with executives across industries expressing a desire to up their expertise in customer engagement.”
Read the full article and leave a comment or question for the author here
Recent Q&A in the Community
Q: What companies in the US offer quality 3rd party asset management services?
Read submitted answers and or add your own!
Q: What are utilities doing to help keep customers safe on the internet and web-tied digital software as it pertains to cybersecurity, preventing scammers, etc.? [Safer Internet Day]
Read submitted answers and or add your own!
Q: Have you published an energy-related book that our utility audience should read? Or do you have recommendations of the last industry relevant book you’ve read? [Read Across America Week]
Read submitted answers and or add your own!
Relevant Recent Episodes of the Energy Central Power Perspectives Podcast
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